The move toward individualized funding, in Australia and internationally, has led to a growing interest and need to measure the effectiveness of services provided to people with disability. Some researchers have responded by developing and adapting measures to determine the impact of disability services on the people who use them. There is also a need to explore people’s perspectives about how services impact everyday life. This paper reports on the qualitative component of a broader research project that aims to adapt and test a tool that measures service outcomes for children and young people with disability (0-12 years). The paper will discuss findings from focus groups with carers (n=21) of children/ young people with disability, and interviews with therapists and disability support workers (n=10), about how disability services impact the lives of children/ young people. This research is significant because it explores how disability service providers might meaningfully consider and improve on outcomes for children/ young people and their families. The research will inform service development and enhancement, relating to the conference theme of providing services that people want.